R E T U R N S.
We hope you love your order, but for whatever reason you’re not happy with your purchase, we accept returns for either an exchange or store credit.
Just keep in mind, in order for us to be able to accept your return, it must meet the below requirements:
- The item is unworn and in original condition with all the tags attached
- The item has no marks or stains
- The item is returned with its original drawstring bag, tags in its original postal packaging within 7 days of your original order date (Australia) and 14 days for (International)
- Returns of items that have the tags removed will not be accepted
- Sale items are final sale and cannot be returned for exchange or refund unless deemed faulty
- Returns are only applicable for full priced items, items that are purchased on sale are not eligible
Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer. Note that store credits are valid for 12 months from date of issue. We reserve the right to deem any outstanding credit values null and void after the expiration date.
We do not reimburse for return/exchange shipping. Elevar. is not responsible for any shipping costs related to exchanges/returns, unless in the unlikely event a faulty item is received. Elevar. will not be held liable if the item is lost in transit and therefore it is recommended that you send all returns by trackable, insured Registered Post or via courier.
This policy is in accordance with Fair Trading Australia, for your reference with more information regarding repairs, replacements and refunds can be viewed here
How to return your order
1. Please download and print the return form below
2. Complete the form and send it along with your return (*NOTE: If you do not have a printer, just write out the details of your order, such as order number, name and postal address)
3. Please also send us through an email before you return your order, with your full name, postal address and order number and briefly tell us the reason for your return
If you're using the original Elevar. packaging to return your item, please ensure that the original label is removed or fully covered to avoid delays delivering your parcel back to headquarters.
Please remember that Elevar. is not responsible for the cost of return shipping.
If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you paid all your instalments
We will process all Australian returns within 2 business days of receiving your items, and within 4 business days for International returns. We will send you an email with the details of your processed return
- Store credit can only be used at elevarstyle.com.au
- Store credit cannot be transferred to another person or account
- Please treat store credit like cash
- Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due
- Store credits are valid for 12 months after date of issue
- Store credit is provided in the currency in which you paid
- Your use of store credit constitutes to our Terms and Conditions
We try our best to ensure that the product(s) you receive are not faulty, and we do a thorough inspection of all goods before they are shipped out to our customers. However, if you come across a manufacturing fault, please contact us at firstname.lastname@example.org as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.